FAQ's

Frequently Asked Questions

Do you ship across Ireland?

Yes, we offer reliable nationwide shipping throughout Ireland. Your order will be delivered straight to your door promptly and securely.

Do you ship internationally?

Yes, we ship to most EU countries. Shipping costs and delivery times will vary depending on the destination.

What is your delivery time?

You should get your shipment in 7 to 10 working days anywhere in Europe (sometimes it's less than 7 days). Otherwise, the item would arrive within 7 to 15 business days. You can always track your order.

Is there any way to expedite delivery?

No really, you should receive your shipment within 7 to 10 business days (sometimes it's less than 7 days). Otherwise, the item would arrive within 7 to 15 business days. You can always track your order. If your order didn't arrive on time, please contact us at support@thefastsheep.com and we'll help you locate it.

Can I track my order?

Yes, once your order is shipped, we'll provide you with a tracking number so you can follow its progress until it arrives at your home.

Do the bikes come with a warranty?

Yes, all our e-bikes include a warranty on motor and battery, plus after-sales support. Please review the information for the brand of the bike you purchased in the warranty tab on our website.

Do you offer customer support if I have questions?

Absolutely. We provide customer support via email and WhatsApp, always ready to help you choose the right gear or assist with your order or questions.

What happens if my item arrives damaged or my bike has an issue?

Contact us and we’ll guide you through troubleshooting or arrange repairs under warranty. Email us at support@thefastsheep.com and describe the issues uploading any information such as videos, screenshots, etc.

Do you provide after-sales service?

Absolutely. Customer service is at the heart of our business — we are here to help even after your purchase.

What should I do when I need your support?

To save your time and reach our support quickly, please follow these steps:
1) Mention your order number and email ID.
2) Capture screenshots or videos of the issue.
3) Describe clearly the problem you are facing.
4) Send all information (order details, screenshots, videos, etc.) to support@thefastsheep.com.

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers. We also offer Klarna for installment plans.

Do you offer financing options?

Yes, we have Klarna on our website which offers flexible payment plans. Please note additional documents may be needed for customer verification.

How does Buy Now & Pay Later work?

We have Klarna on our website. Just add the product to your cart and during checkout select Klarna. This will split your cost into 3 payments. Please note additional documents may be required for verification.

Shop with Klarna

Steps to shop with Klarna:
1) Don’t log in.
2) Add product to your cart.
3) Go to your cart.
4) Press checkout.
5) Enter your email and delivery address.
6) Select free shipping.
7) Continue to payment.
8) Choose Klarna as the payment option.

Does the price include VAT?

VAT is included only in our commission. Manufacturers from China directly bill and they don’t have EU VAT to claim.

Why do we deduct transaction fees?

When a payment method like card/PayPal is used, we pay a transaction fee of 2–4%. This fee is non-refundable. If the refund is due to our mistake, we always refund in full. If items are shipped and then cancelled, shipping must be paid by the customer.

Can I return a bike?

Yes, we offer a return policy as long as the bike or accessory is unused and in its original condition.

Do I have to assemble the bike myself?

The bikes are delivered practically assembled. You only need to assemble a few parts, which will take 10–30 minutes. Any shop can also do it for about €50. We recommend assembling it yourself — it’s easy and comes with a manual and online videos.

Can I ride an e-bike in the rain?

Yes, but ensure components are sealed, use fenders, and adjust your riding style. Clean and dry the bike after wet rides to avoid damage. Prolonged outdoor exposure may deteriorate the bike.

How long does a fully charged e-bike battery last?

Battery life depends on capacity, terrain, rider weight, and riding style. On average, it lasts 20–112 km per charge. Always check manufacturer specs for accuracy.

Your website states 45–65 km range. Why doesn’t it always reach this?

Manufacturer specs are based on optimal conditions. Actual range depends on factors like wind, weight, and terrain. Legally in Ireland, e-bikes are limited to 25 km/h with a 250W motor.

Where are you based?

We are an online-only store with warehouses in Dublin (D01, D09, D13), plus suppliers’ warehouses across Europe and Asia.

How are e-bikes classified?

E-bikes that comply with EU regulations are treated as bicycles under Irish law.

Are your bikes legal to ride in Ireland?

Yes, our e-bikes comply with Irish and EU regulations. No license or insurance is required for standard models (≤25 km/h and 250W).

Do I need a license for an e-bike in Ireland?

No license is required for e-bikes with a max speed of 25 km/h and 250W motor.

Are electric bikes legal in my country?

Regulations vary. In the EU, e-bikes are limited to 250W and 25 km/h. Check local laws in your country.

Are there age restrictions?

Yes, users of e-bikes and e-scooters must be over 16 years old.

Can I ride e-bikes in bike and bus lanes?

Yes, compliant e-bikes can be used in bike and bus lanes like regular bicycles.

Can I ride e-bikes on sidewalks?

No, e-bikes are not allowed on sidewalks.

Do you sell spare parts?

Yes, we sell parts such as batteries, brakes, displays, throttles, plus accessories like phone holders, locks, gloves, muffles, balaclavas, etc.